Privacy Policy for VRAYS SDN BHD

Effective Date: [28 September 2025]
Website: www.vrays.online

At VRAYS SDN BHD, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our online store.

1. Information We Collect

When you use our website or make a purchase, we may collect the following information:

  • Personal Information:
    • Full name
    • Phone number
    • Email address
    • Shipping and billing address
  • Payment Information:
    • Payment card details (processed securely via third-party providers)
    • Transaction history
  • Technical Data:
    • IP address
    • Browser type and version
    • Cookies and usage data (e.g. pages visited, time spent)

2. How We Use Your Information

We use the information collected to:

  • Process and fulfill your orders
  • Communicate with you about your purchases or inquiries
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations
  • Send marketing messages (only if you opt-in)

3. Payment Processing

We do not store or process your full payment details directly. Payments are securely handled by trusted third-party payment processors in Malaysia. These providers comply with all required data protection and security standards (e.g. PCI DSS).

4. Sharing of Information

We do not sell your personal data. We may share limited information with:

  • Delivery partners – to fulfill your orders
  • Payment gateways – to process your payments
  • Analytics providers – to help us improve the website
  • Legal authorities – if required by law

All third-party service providers are contractually obligated to protect your data.

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and analyze traffic. You can control cookie settings through your browser.

6. Data Security

We implement industry-standard security measures to protect your information. However, no method of online transmission is 100% secure. We encourage you to keep your account details confidential.

7. Your Rights

Depending on local laws, you may have the right to:

  • Access and review your personal data
  • Request corrections or deletion
  • Opt-out of marketing communications
  • Withdraw consent (where applicable)

To exercise any of these rights, please contact us using the information below.

8. Children’s Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect data from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

VRAYS SDN BHD
📧 Email: vrayssdnbhd@gmail.com
📍 Address: 36K, Jln Bukit Kecil, Bandar Baru, 21100 Kuala Terengganu, Terengganu
📞 Phone: 016-6211116